Return Policy

No returns may proceed without confirmation from our accounts department.

You have 7 working days to return an item from the date you received it.

To be eligible for a return, the product must be unused and in the same condition that you received it.

All returns will be inclusive of a 20% discretionary handling fee.

Refund

Once we receive your item, we will inspect it and notify you of the status of your refund.


If your return is approved, we will initiate a refund. Our accounts department will notify you.



Credit application form

Please provide the following documents attached to your application.

A.     ID documents.
B.     CC’s, sole ownership, or a partnership must supply a certified copy of the owner’s/partner’s ID documents.
C.     CC – Please provide a copy of CKI.
D.     Pty (Ltd) - supply registration number.
E.      Initials on all pages in blocks at bottom of the page.
F.      Full signature of owner/partner/director and witness on the last page.
G.     CLAUSE- Please attach a signed audited financial statement


Please contact our accounts department to apply/attain a credit application form.


Shipping

You will be responsible for paying for your own shipping costs for returning items.

Shipping costs are non-refundable.
If you receive a refund the cost of return shipping will be deducted from your account.

Delivery
Please contact our head office for delivery inquires.

Contact us

If you have any questions on how to return your item to us. Call us on 011 7914757.